Archive for June, 2012

You Can Have It All, Just Not All At Once!

Thursday, June 28th, 2012

by Sherri Elliott-Yeary

I am proud to announce Sherri’s new book titled – You Can Have It All, Just Not All At Once! endorsed by Ms. Ebby Halliday and Mr. Clint Haggard. You Can Have It All features personal stories from thirty-five women and one man who powerfully share their struggles and triumphs as they strive to have it all.

This book is for women everywhere who are striving to have it all. Inside, you’ll find the personal stories of lessons learned by the top women executives and entrepreneurs across the country. These women have shared stories from their hearts about how they climbed the corporate ladder and balanced family obligations while also overcoming challenging obstacles. We share the intimate secrets of our successes and setbacks on the road to building and living life to the fullest.

All of these extraordinary women share one thing in common – we believe that having it all isn’t about competing with others. It’s about choosing the life you want, the life that works for you as a woman, so you can live your life to the fullest.
May each story of hope in these pages captivate you and challenge you to learn how to have it all every day!

Book Launch Party Details:

You Can Have It All, Just Not All At Once!

July 16th, 2012

5:30pm to 8:30pm

Location: Imprimis Staffing

4835 LBJ Freeway, Ste. 1000

Dallas, TX 75244

RSVP by July 9th at manager@planosmiles.com.

View Invite

All proceeds from each book sold at the event will benefit Komen Race  for the Cure.

What’s Trending And What Needs Mending?

Thursday, June 21st, 2012

Peggy Noonan recently wrote an article for the WSJ – American’s Crisis of Character.  To quote her “…People in politics talk about the right track/wrong track numbers as an indicator of public mood.  Only 24% of Americans feel we’re on the right track as a nation.  That’s a historic low.  Political professionals tend, understandably, to think it’s all about the economy, unemployment, foreclosures – we’re going in the wrong direction.  I’ve long thought that public dissatisfaction is about more than the economy, that it’s also about our culture, or rather the flat, brute, highly sexualized thing we call our culture.  Now I’d go a step beyond that.  I think more and more people are worried about the American Character – who we are and what kind of adults we are raising.

The story goes on to site all the ways we could view our leaders as questionable role models.  A recent TV interview of three men – one an economist, one a priest and one a political analysis – were deeply concerned about the distrust of Religion, Politics and the Economy.  They finalized their thoughts by agreeing it was not the people as a whole, but the so called Leadership that create the discontent and distrust.  As an example:  We are not happy with a religion- we are disillusioned by the leaders and key evangelists.  We are happy to live in a democracy – we are disillusioned by a polarized political system in which a President owes too much to too many special interest persons/groups that helped them get elected – to truly concentrate on the main street of voters.  We are unhappy to live in a country where so much money is paid to the top executives who have asked their employees to work harder for less money without returned financial recognition for their loyalty when times are better.

Peggy Noonan is right when she says; something seems to be going terribly wrong.  Maybe we have to stop and think about this.

Customer Service in the Web 2.0 World

Thursday, June 21st, 2012

Chuck Ganapathi writes that our world is changing and the rules of customer service are being rewritten…

With over 100,000 new blogs being created each day, every individual’s voice can be heard.  And with more ways to connect with one another people are starting to tap into the power of the online community.

What does that mean for customer service organizations?  The rules are being rewritten to provide instant access and gratification of the Internet.

Self service is a way of life – plus an unhappy consumer has the power to destroy a company’s brand with a single click.

With on-demand, companies can deliver a fully branded, personalized customer portal that redefines the customer’s experience.

On-demand customer portals also allow companies to create their own social networks for their customers using Web 2.0 technologies like blogs, wikis, forums, and online voting. All of these services are fully integrated with the internal service application, allowing customer service managers to have complete visibility into these interactions.

The Economist, in its recent survey of 406 senior executives across the world, found that companies expect their customer service departments to be nor of the most significant users of Web 2.0 technologies.

What a great way to build a community of loyal customers with enduring value.